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Frequently Asked Questions

Need help with an event booking, delegate information, or a general customer service question? You may find an answer in the FAQ below, or you can visit the LNG Trading Network contact page.

What is included in the registration fee? 

The registration fee includes the admission to the conference, online access to the delegate messenger service (which hosts the delegate list and conference papers) all refreshments including lunches and a drinks reception at the close of day one.

What is not included in the registration fee?

Accommodation and transportation is not included in the price of the conference. A form assisting you with your accommodation booking will be sent out with your confirmation. 

Possible field trips are not included in the price of the conference. A booking form will be sent with the confirmation if applicable. Field trips are based on a first come, first served pre-paid basis.

I have registered and paid to attend a conference and I need to arrange accommodation; who can I do this with?

It is your responsibility to arrange your accommodation and we advise that arrangements be made early as reservations are limited. You will be emailed a hotel booking form or weblink with confirmation of your registration.

I’m having difficulty with booking my accommodation – who can I contact?

Should you experience difficulties using the weblink or log-in details provided in the hotel booking form, please email events@lngtrading.com or call +44 (0) 20 7779 7222.

Delegate registration confirmation and invoice

Delegates will receive confirmation and an invoice for their registration 5 working days after their registration form has been received. Please be advised that occasionally, due to an unusually high volume of registrants across our portfolio of events, this interim may be longer. We appreciate your patience.

The registration confirmation and invoice is not a receipt of payment; delegates will need to arrange payment for the invoice. 

We endeavour to email your invoice to you within five working days of receipt of registration. If you have not received your invoice within this time-frame, please send an email with the delegates’ details and the relevant event details to events@lngtrading.com and a duplicate invoice will be sent via email. Please note that the emailed PDF is the original invoice. LNG Trading Network do not post/fax hardcopy versions of your invoices. If payment is made by credit card then you will automatically receive a receipt of payment.

Receipts

If payment is made by credit card then you will automatically receive a receipt of payment. Unfortunately if you arrange payment via bank transfer we are unable to provide a receipt. However, on request we can provide you with an invoice reflecting zero outstanding balance.

How can I change the invoice details?

Please email events@lngtrading.com stating your invoice number and providing the new invoice details.

Payment

All LNG Trading Network events are pre-paid events. We accept the following methods of payment: 
• Credit card (Please call UK +44 (0) 20 7779 7222, HK +852 2912 099 or US +1 212 901 3828) 
• Bank Transfer (You must quote the relevant invoice number on all transactions) 
• Cheque (Please make payable to LNG Trading Network and post to: LNG Trading Network, 8 Bouverie Street, London, EC4Y 8AX, UK. Your invoice number must be written on the reverse of the cheque.)

Full details for each method are available on the invoice. If the registration is received exactly or less than two weeks prior to the start of the conference, payment must be made by credit card.

The events are pre-paid; what will happen if my company is delayed in processing the invoice?

As long as you are able to send us remittance advice to prove payment is on its way we will allow you entry. Otherwise, you will be asked to pay via credit card at the event to gain entry.

I need a visa to attend your conference; how do I organise this?

LNG Trading Network is unable to advise you on your individual visa requirements. It is your responsibility to contact the appropriate visa authorities for the host country and to ascertain any visa requirements. We urge you to allow sufficient time between registration and the date of the event to allow all visa formalities to be completed.

I need a letter of invitation to arrange a visa / a visa support letter; can you provide this?

Whilst LNG Trading Network is not responsible for guaranteeing delegates’ visa applications, we can provide our registered delegates with visa support letters once payment has been received. Please email events@lngtrading.com the following details, stating the conference you are attending and the following information:
• Your invoice number 
• Full name as per passport
• Nationality
• Passport Number
• Expiry date
• Company Name
• Job title
Should your visa application be declined, we will provide a full refund of the conference fee paid.

Replacing a delegate

If you are registered to an event and are no longer able to attend, you may substitute a colleague to attend in your place at no extra cost. If you wish to do so please email events@lngtrading.com providing the details of the delegate you wish to replace and the details for the new delegate. This email should include: 
• Full names, titles and positions in company 
• Company name and address 
• Contact details (direct telephone and delegate’s individual email address to ensure access online to post-conference materials) 
• Invoice number – if you have this.
Delegate changes can be made at the event itself; Please note the registration is for one delegate only and cannot be split over the two days.

Cancelling a delegate

If you wish to cancel your registration and are unable to provide a replacement then please send your cancellation request to events@lngtrading.com. We must receive this request in writing. 
If we receive your request before the deadline stated on your invoice, we will give a full refund less a 10% handling charge. No refund will be given if you wish to cancel your booking after the deadline. If you have not paid but cancel your registration, you will still be liable for payment of the 10% handling charge from the date of the invoice or the full fee if you notify LNG Trading Network of your cancellation after the deadline. Please note that for no extra charge you can send a replacement. 

Delegate substitutions will be accepted. If no substitution is provided, a web link to download the speaker presentations will be forwarded to the registered email address after the event providing the delegate has paid.

I have already registered for an event but I wish to register another delegate for the same event; how do I do this?

The process is the same regardless of the number of delegates being registered or how much time passes between registrations. Either go to the respective registration page on our website of the event you wish to register an additional delegate for, and follow the instructions. Alternatively, you can get in touch with our registrations team on events@lngtrading.com or call +44 (0) 20 7779 7222.

Conference hotel fully booked

If the conference hotel is fully booked then a list with alternative hotels will be sent to you. Should you experience difficulties using the weblink or log-in details provided in the hotel booking form, please email events@lngtrading.com or call +44 (0) 20 7779 7222.

Delegate messenger service

This is a secure platform where delegates can communicate with each other. Full instructions and terms of use will be incorporated into your personal delegate messenger account. This service is only accessible once payment has been received. All details relating to our delegate messenger service will be sent to your email address 2 weeks prior to the event.

Why can’t I log-on to your website?

Both the email and password prompt are case-sensitive. The most common problems logging-in are incorrectly typed email addresses.

If you cannot remember your password, please click the ‘forgot your password’ link underneath the log-in area in the top left of the website and a reminder will be emailed to you. If you cannot access the link, please email the customer service team on information@lngtrading.com and a member of our staff will assist you.

Delegate List

The delegate list will be given as a hard copy at the event. The delegate list will also be available on our delegate messenger service 2 weeks prior to the event to paid registrants.

Conference papers

The conference papers will be available on our delegate messenger service 1 day prior to the event for all paid registrants. Any missing presentations will be uploaded by the end of the conference.

Speakers have the right to withhold any information previously presented at the event; any papers not currently on the website may not be uploaded at a later date as requested by the speaker.

I am Vegetarian/have an alternative dietary requirement. Can this be accommodated?

Vegetarian food options are available at all events.

For other dietary requirements including any food allergies or dietary preferences (Vegan, Halal, Gluten Free, Dairy Free), please inform the logistics coordinator listed on your information sheet as soon as possible to ensure that the venue chef is given adequate time to arrange the order and preparation of your meals.

Dress Code

Business attire is suitable for all events unless otherwise stated, with the exception of Field Trips. Specifics will be detailed on all field trip registration forms.

Sponsorship and Exhibition 

If you are interested in sponsoring or exhibiting at an LNG Trading Network Conference event please contact Andrew Hart on andrew,hart@euromoneyplc.com or +44 (0) 20 7779 8603.